Frequently asked questions

Hire

Where is your pickup location.


Our DIY packages can be collected fom Storage King Rosedale, 10 Rothwell Avenue, Rosdale by appointment only.




Can I cook or have a fire in the tent?


We don't currently allow fires, cookers, burners or any open flames in the tents.




Are the tents waterproof?


Yes :) The tents are naturally waterproof once pitched with good tension on the guy ropes.




How many people can sleep in the tent?


Our 5m Tents comforably sleep 4 on full size beds. On air beds 6 can be fitted in at a squeeze. On camping pads, 8 can bunk in but there won't be any space left for your supplies! Our 6m 'Twin' Tents sleep 6 on full size beds. On air beds, you can accomodate 8 at a push. On camping pads 10 is a snuggly squeeze.




How long does it take to put up a tent?


Our 5m Tents can be pitched as quickly as in 15 minutes but allow 25 for first-timers. The 'Twin Tents' are more complcated and will take approximately half an hour to pitch perfectly. These tents need two people to pitch them due to the 'twin pole' structure that gives them their name.




How much space will I need for a tent?


The minimum space required for each 5m tent is a 7m diametre circle. The 6m twin tents require a minimum space of 9x6m. Please measure your site to ensure you have the right dimentions of flat, turf. We will not be able to refund you if the tents do not fit.




How does the DIY rental work?


On booking a DIY rental, we will arrange a suitable time for you to collect and return the equiptment from our site in Rosedale, Auckland. We will meet you there at that time with everything ready to load into your car. DIY rentals come with everything you need to pitch and pack down your tent (mallet, pegs, poles, tent towel). On booking we send through instructional videos of how to safely pitch and pack away the tent. We ask you to please use the towel provided to wipe away dirt and debris from the base of the tent. These instructions should be followed to ensure your Damage Bond is returned in full. We do also ask you to allow the canvas to air dry before being packed away whenever possible, or alert us on return if the canavs may be moist. This will not impact your damage bond return.




Do you deliver?


Absolutely. We can deliver at cost. Our costs for delivery are dependent upon the scale of the hire equiptment and the location of your venue.




Will it fit in my car?


A single 5m Tent will fit in any car. It requires a space of approximately 100x50x50cm. A twin tent is a little larger (and heavier) so plan a space of approximately 120x50x50cm. If you are hiring a DIY furnished Package, the average car will need to be fairly empty or have a large trunk space. We have a few switch outs to optimise space (air beds rather than foam beds, Folding camping chairs rather than directors style chairs)... we encourage you to collect these packages the day prior to your trip so you can pack smart! We are always happy to help and will do our best to plan to the space you have available.





Events

What is included in the Glamping Villiage


Each Glamping Village Tent comes with a floor mat, door mat, directors style canvas chair, coat/clothes rack, side table, highest quality and thickness foam mattresses, bedding and linen, solar generated lighting and phone charger, vanity tray, soap and moisturizer. Our Glamping village is lit externally by string lights and hanging lanterns. There is the option to add on our Starshade at a cheaper rate as a communal area sheltered from the sun, wind and rain.




How do I get a quote?


Get in touch via phone, email, or our contact form with as many details as possible and we'll send through a quote to you. For an accurate quote we need the number of people, tents, hire period, location and accessibility of the site.




Do you have a wedding package?


Our Glamping Village is a perfect choice for weddings and we can add in a honeymoon or bridal/grooms suite by arrangement. Let us know if the happy couple will be sleeping in one of the tents so we can add in some extra special soft funrinshings and florals just for them.




What is your cancellation policy?


The cancellation of a reservation or the cancellation of part of a reservation must be made in writing/email and received by us. The following cancellation fees will be charged: Up to 60 days before the date of the function: We retain 50% of the hire charge. The damage deposit and transport and labour charges will be refunded in full. 60 days or fewer before the date of the function: 100% of the Hire charge and the labour charge will be retained. The damage deposit and transport fee will be refunded in full. If the event is required by law to be cancelled due to COVID-19 restrictions, a full credit will be given for an available future date of your choosing.




Do you require a bond?


Yes, We hold a refundable bond until the equipment has been collected and checked. The equipment must be complete, clean and undamaged at the conclusion of the hire period. Any damages or losses will be deducted from the sum of the Bond to cover our costs of cleaning, repair or replacement.




Do you offer finance?


We can offer scheduled part-payment options to distribute the cost, by arrangement.




When will you set up / pack down for my event?


Your Village will be det up at least one day prior to your event. We aim to pack down the village after 11am the day following your event but require a window of up to 5 days to accomodate the weather ensuring the tents are thouroughly dry.